0300 1234 321

DVLA Contact Centre Opening Hours

Department Opening Hours
Customer Services Monday to Friday, 8am to 7pm

DVLA Swansea Head Office Address

Department Address
SA99 1AR

Who can accompany a learner driver?
How long does a replacement licence take?
Reasons why the DVLA would revoke a licence
Are the DVLA local offices still open?

Why you may wish to call the DVLA Contact Number:

  • To tax your vehicle or apply for a vehicle tax refund.
  • To apply for your initial provisional licence or an additional licence such as bus/HGV drivers licence.
  • To register a new car or new owner.
  • To apply for your Blue Badge if you are disabled.
  • To inform the DVLA of a medical condition that you have been recently diagnosed with.
  • To report your licence as lost or stolen and arrange a replacement to be sent out to you.
  • To ask about personalised registrations.


There are several ways to tax your vehicle. You can use your log book if it has your name on it, a new keeper supplement if you have just purchased the motor or your last chance warning letter if you have been the recipient of such a letter.

You can tax the vehicle over the phone using the contact number on this page, at your local Post Office or online. If you do decide to pay your tax online, ensure that you are using the official DVLA website.

If you don’t currently use your vehicle on the road- i.e. if you are injured and temporarily cannot drive- you don’t need to tax the vehicle but you do need to declare a ‘statutory off road notification’.

If you prefer, you can set up a Direct Debit for your vehicle tax.

You can cancel your vehicle tax by informing the DVLA if you have sold it or declared it off-road. If you have already paid some tax, you’ll automatically be eligible for a refund- this will arrive by cheque and is calculated from the date that the DVLA receives the information.

DVLA Number Plates

Every driver is responsible for ensuring that their number plates display their registration correctly. If your number plate is wrong, the car will fail its MOT test and you could be fined up to £1000. Number plates need to be made from a reflective material without a background pattern.

You can purchase a personalised number plate. You can buy them from DVLA Personalised Registrations online. Several times a year, the DVLA also hosts an auction where some of the most popular number plates are sold. You should be prepared to pay anywhere from £100 up to £10,000 for personalised registrations, depending on how popular they are!

DVLA Driving Licence

You can begin learning to drive once you have a provisional driving licence. You should use an accredited instructor. The DVLA recommends you have around 40 hours of lessons before you book your driving test.

Once you have passed your driving test, your green provisional licence will be swapped for a pink full licence, which you must have with you at all times whilst driving.

If you are stopped by the DVLA or by the police, you will be asked to produce your licence. Failure to do so can result in a fine or penalty points on your licence.

DVLA Change of Address

You can change the name or address on your driving licence free of charge by visiting the DVLA website. If you fail to tell the DVLA that you’ve changed address, you could be fined up to £1000. If you have opted to pay your car tax by direct debit, you can change your address by calling the DVLA using the contact number at the top of this page.

DVLA Vehicle Enquiry

The DVLA has a vehicle enquiry service which is currently in testing mode. It allows you to search by registration number and make of the vehicle. You can also see which vehicle tax band the vehicle will be in and how much tax you will pay.

Popular questions about the DVLA

DVLA Swansea

DVLA Swansea

DVLA: Who can accompany a learner driver?

Learner drivers can be accompanied by driving instructors or friends/family. The person supervising must be over the age of 21, be qualified to drive the vehicle that you’re driving in and have had their licence for three years. They can’t use their mobile phone whilst they supervise you and you must have your own learner driver insurance.

DVLA: How long for a replacement licence?

It takes approximately a week for your replacement licence to be sent to you if you apply online. If you apply using another method, it could take up to three weeks.

Why would DVLA revoke a licence?

The DVLA can choose to revoke your driving licence for a number of reasons. The first is if you have committed a driving offence, such as driving under the influence of alcohol and have accumulated a certain number of penalty points. The second reason is on medical grounds: if the DVLA believes that your illness or disability could affect how you drive safely, your licence could be taken away. In this instance, you can appeal but you’ll need to use medical evidence to show that you are safe to drive.

Are DVLA offices still open?

Unfortunately, the DVLA’s local office network is no longer in service. All the local offices were closed at the end of 2013.

About DVLA

The Government made the decision in 1965 to centralise its driving licence service in Swansea. In 1990, the service was renamed the Driver and Vehicle Licensing Agency. The agency developed a network of 40 local offices but decided to close them in 2013 and revert back to a centralised service from its Swansea headquarters.